Returns and Refunds at Vanfleek: The 7-Day Rules, How to Start One and How You Get Paid Back

Nobody enjoys sending something back, so we keep the rules short and apply them the same way for everyone. Here they are, with the parts that catch people out.

Faulty, damaged, wrong or not as described

Tell us within seven days of receiving the order, with the order number and a short description. Photos or a short video help; if you cannot provide them, say so and we work with what you have. If the item is faulty, damaged, wrong or not as described, Vanfleek pays for the return and you choose a replacement, a repair or a refund, subject to stock.

Changed your mind

You can return an unwanted item within seven days of receiving it if it is unused, sealed and in its original packaging with all accessories and proof of purchase. For change-of-mind returns you pay the return shipping. Opened or used items, and items with broken seals, are not accepted for change of mind; a faulty item is always handled under the rule above.

How to request a return

1. Sign in, open Your Orders, choose the order and tap Request a return. Guests email [email protected] with the order number.
2. We reply with whether it is eligible, a return reference, and how to send it back.
3. Send or bring the item to Shop 51, Auchi, Edo State within seven days of our instructions, with accessories and protective packaging. Remove personal accounts, screen locks and data first.

Inspection and refund

We inspect a returned item within five business days of receiving it and tell you the result. An approved refund starts within seven business days of approval, to the original payment method where possible, otherwise to your store balance or bank account. Delivery fees are refunded when the return is our fault.

Digital products and services

A digital download or licence can be refunded if it has not been downloaded or opened; once it has, we cannot take it back, so change-of-mind refunds are not possible. Service bookings follow the cancellation terms shown on the service page.

Questions people ask us

The box was damaged in transit. What now?

Photograph it before opening if you can, then contact us the same day. Transit damage is treated as our problem, not yours.

Do I need the receipt?

Your order number is your receipt. Nothing printed is required.

How long until the money is back in my account?

Refunds start within seven business days of approval; banks then take one to five working days to show it. Refunds to store balance are instant.

Can I exchange instead of refund?

Yes, for faulty or wrong items, subject to stock. Say which you prefer when you request the return.

What about warranty after seven days?

Many phones and gadgets carry a manufacturer warranty handled by the brand service centre. The product page says if one applies, and we point you to the right centre.

The complete policy is on the Returns & Refunds page, and nothing in it limits your rights under Nigerian consumer law.