Privacy Policy
This policy explains what personal information Vanfleek Shopping (“Vanfleek”, “we”, “us”) collects when you use vanfleek.com, how we use it, and the choices you have. We handle personal data in line with the Nigeria Data Protection Act 2023.
Who we are
Vanfleek Shopping, Shop 51, Auchi, Edo State, Nigeria. Contact: support@vanfleek.com.
Information we collect
- Account details: name, email address and phone number when you create an account or verify your login.
- Order and delivery details: the items you buy, your name, phone number and delivery address.
- Service bookings: the date you choose and any details you give us about your device or request.
- Payment information: card and bank payments are processed by Paystack. We receive the payment reference and status, not your full card details.
- Messages: anything you send us when you contact support.
- Technical data: IP address, browser type and pages visited, recorded in server logs for security and reliability.
- Data stored in your browser: your cart, wishlist and recently viewed items are kept in your browser’s local storage on your own device.
How we use it
- To process and deliver orders, provide digital downloads and run service bookings.
- To keep your account secure and prevent fraud.
- To send order updates and, if you choose to enable them, browser notifications.
- To answer your questions and handle returns and refunds.
- To improve the site and meet our legal obligations.
Cookies, advertising and Google AdSense
Some pages of this site, such as our guides and blog articles, display advertising served by Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to this and other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the internet.
You can opt out of personalised advertising by visiting Google Ads Settings, or by visiting aboutads.info. You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites. Where required, for example for visitors in the European Economic Area and the United Kingdom, a consent message is shown so you can choose whether ad cookies are used. We do not show advertising on cart, checkout, account or order pages.
Who we share information with
We do not sell your personal information. We share it only with providers that help us run the shop: Paystack (payments), delivery and logistics partners (to deliver your order), our hosting and email or messaging providers, and advertising partners as described above. We may also disclose information where the law requires it.
How long we keep it
We keep order and account records for as long as needed to provide the service, handle returns and disputes, and meet legal, tax and accounting requirements, then delete or anonymise them.
Your rights
Under the Nigeria Data Protection Act 2023 you may ask to access, correct or delete your personal data, object to or restrict certain processing, and withdraw consent where processing is based on consent. Email support@vanfleek.com and we will respond. You also have the right to complain to the Nigeria Data Protection Commission.
Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS). No system is completely secure, so we cannot guarantee absolute security.
Children
Our shop is not intended for children under 18, and we do not knowingly collect their personal data.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Questions about privacy: support@vanfleek.com.