Help Centre
How do I track my order?
Use Track an order with your order number, or sign in and open Your Orders to see each status update.
Do I need an account to buy?
No. You can check out as a guest. An account is useful if you want to save addresses, keep a wishlist and see all your orders in one place.
Which payment methods can I use?
- Pay securely online — Card, bank transfer or USSD through Paystack
- Direct bank transfer — Your order is confirmed after payment verification
- Pay on delivery — Available only for eligible locations and orders
- Vanfleek gift card — Pay the full order total with an active gift card
The methods available for your order are shown at checkout.
How do digital products work?
After payment is confirmed, digital products appear under Your Account → Downloads. Each download is available for up to 30 days and can be downloaded up to 5 times.
How do I book a service?
Open the service you want, choose an available date and complete checkout. Your booking then appears under Your Account → Bookings.
How do I return an item?
Eligible physical items can be returned within 7 days. Start from Your Orders, or read the full Returns & Refunds policy.
Still need help?
Email support@vanfleek.com and we will get back to you.