How can we help?

Use Track an order with your order number, or sign in and open Your Orders to see every status update. We also email you as your order moves along.

No, you can check out as a guest. An account lets you save addresses, keep a wishlist, use gift cards and see all your orders in one place.

You can cancel an order that has not been paid yet from Your Orders. If it has already been paid, email [email protected] with your order number and we will help, or start a return once it arrives.

We hold the stock for you while you pay. If payment is not completed in time (for a bank transfer this is about 24 hours), the order expires and the stock is released. You can place the order again at any time.

The standard delivery fee is currently ₦3,500 for eligible orders, and orders above ₦250,000 qualify for free delivery. The exact price for your order is always shown at checkout before you pay. See Delivery Information.

Yes, choose pickup at checkout to collect from Vanfleek Shop 51, Shop 51, Auchi, Edo State, Nigeria. Collection orders are usually ready about 2 hours after they are confirmed.

Pay on delivery is available only for eligible locations and orders. If it is available for yours, you will see it as a payment option at checkout.

Yes. Add as many as you like under Your Account → Addresses and choose one as your default. At checkout your default address is selected for you, and you can switch to another saved address or type a different one.

• Pay securely online: Card, bank transfer or USSD through Paystack
• Direct bank transfer: Your order is confirmed after payment verification
• Pay on delivery: Available only for eligible locations and orders
• Vanfleek gift card: Pay the full order total with an active gift card

The methods available for your order are shown at checkout.

Bank transfers are confirmed after we verify the payment, which can take a little while. Your order stays reserved for about 24 hours. If it has been longer, email [email protected] with your order number and the transfer receipt.

Card and online payments usually confirm within minutes. Wait a few minutes and refresh Your Orders. If it still shows unpaid, email [email protected] with your order number and payment reference.

Yes. At checkout tick Use my store balance. The balance is taken off first and you pay the rest with any other method. If the balance covers the whole order, nothing else is needed.

Eligible physical items can be returned within 7 days. Start from Your Orders, or read the full Returns & Refunds policy.

Approved refunds go back to where the money came from where possible. If you paid with your store balance, that part returns to your balance. The time it takes to appear depends on your bank or payment provider.

Email [email protected] as soon as you can with your order number and a photo of the item and packaging. We will arrange a replacement, repair or refund.

After payment is confirmed, digital products appear under Your Account → Downloads. Each download is available for up to 30 days and can be downloaded up to 5 times.

Open Downloads after your payment shows as paid. If it is not there, email [email protected] with your order number and we will fix it.

Open the service you want, choose an available date and complete checkout. Your booking then appears under Your Account → Bookings, where you can also reschedule.

Go to Gift cards, choose a Birthday, Wedding or Classic design, enter the amount, add a short message and an optional photo, and choose when it should arrive. It is paid for online and emailed to the person with their code, or, if you leave their email empty, you download the card and give it yourself.

Yes. Leave their email empty and pay. The card is ready straight away: download it as a picture from the confirmation page or from Your Account → Gift cards, then send or print it yourself. We also email you a copy. A photo you add stays on your device and is never uploaded to our servers.

Sign in (or create a free account with the email the card was sent to). It appears under Your Account → Gift cards, where you can add it to your balance in one tap. You can also add any card by typing its code on the Gift cards page.

Add the card to your store balance first, then at checkout use your balance together with another payment method. The balance is deducted exactly and you pay only the rest.

No. Store balance is for shopping. Gift cards are always paid for online with a card, bank transfer or USSD.

A gift card is valid for 24 months from purchase. The expiry date is on the card and in the email. Once a card is added to your balance, the balance does not expire.

No. It is used only in the email to the recipient and is deleted from our server as soon as the card has been delivered.

Enter your email and we send you a one-time code, so no password is needed. To sign in faster next time you can add a password or a passkey under Profile & security. A passkey lets you sign in with your fingerprint, face or device lock.

Choose Sign in with a password, then Forgot it? Email me a sign-in code. Once you are in with the code, open Profile & security and choose Change password to set a new one, with no need for the old one. After five wrong passwords, password sign-in pauses for 15 minutes; the emailed code always works.

Check your spam or junk folder and wait a minute. Then request a new code. Make sure you typed the email address correctly.

Your name and email come from your Vanfleek account, so your orders and receipts always reach you. Manage your details and sign-in methods under Profile & security.