Returns & Refunds
We want you to be happy with your purchase. This page explains how returns and refunds work for physical products, digital products and services. Nothing here limits the rights you have under applicable consumer law.
Physical products
Damaged, faulty, wrong or not as described
Contact us within 7 days of receiving your order, with your order number and a short description of the problem. Photos or a short video help us assess it; tell us if you cannot provide them. If the item is faulty, damaged, wrong or not as described, Vanfleek pays for the return and you can choose a replacement, a repair or a refund, subject to stock.
Change of mind
You can return an item you no longer want within 7 days of receiving it if it is unused, sealed and in its original packaging, with all accessories and proof of purchase. For change-of-mind returns you pay the return shipping. Opened or used items and items with broken seals are not accepted for change of mind; faulty items are always handled as above.
How to request a return
- Sign in and open Your Orders, then choose the order and request a return; or email [email protected] with your order number (guest customers can do this by email).
- We reply with whether the item is eligible and how to send it back, and give you a return reference.
- Send or bring the item to Shop 51, Auchi, Edo State, Nigeria within 7 days of our instructions, with its accessories and protective packaging. Remove personal accounts, screen locks and data first; if a fault stops you, tell us.
Inspection and refunds
We inspect a returned item within 5 business days of receiving it and tell you the result. An approved refund is started within 7 business days of approval, to the original payment method where possible; if that is not possible we agree another way with you. Your bank or payment provider may need extra time to show the money. The original delivery fee is refunded when the return is our error or the item is faulty; for a change-of-mind return it is not refunded. If we propose any deduction, we explain it before applying it.
Digital products (PDF guides, courses)
Digital products are delivered to your Vanfleek account and email after payment is confirmed. Before you download or open the product you can cancel and ask for a refund. After you have downloaded or opened it we cannot take it back, so a change-of-mind refund is not available. This does not affect your rights if the product is faulty: if a file is missing, corrupted, cannot be opened or is not as described, email us with your order number and we will replace or fix it, and if we cannot, we will refund you. Downloads stay available for 30 days, up to 5 downloads.
Services (such as website design and repairs)
You can cancel or reschedule a booking before we start the work, and we refund what you paid for work not yet started. Once work has started, payment for the work already done is not refundable, and we tell you that amount before you decide. If we cannot deliver the service you paid for, you get a full refund of the undelivered part. Each service page states its scope and timing.
Questions
Email [email protected].