Returns & Refunds
We want you to be happy with your purchase. This page explains how returns and refunds work.
Physical products
You can request a return within 7 days of receiving eligible physical items. Items should be returned in the condition you received them, with their original packaging and accessories, and with proof of purchase. If an item arrives damaged, faulty or not as described, contact us as soon as you notice.
How to request a return
- Sign in and open Your Orders, then choose the order and request a return; or email support@vanfleek.com with your order number.
- We will confirm whether the item is eligible and explain the next step, including how to send the item back.
- Once the returned item has been received and checked, we process the refund.
Refunds
Approved refunds are made to the original payment method where possible. The time it takes for the money to appear depends on your bank or payment provider.
Digital products and services
Digital products and completed services follow the terms shown on their product page. If a digital product does not work as described, or a download fails, contact us and we will help.
Questions
Email support@vanfleek.com.