Delete your Vanfleek account
You can ask vanfleek limited (“Vanfleek”) to delete your vanfleek.com account, which is the same account used by the Vanfleek Shopping app, at any time. This page explains how to ask, what is deleted, what we have to keep and how long it takes.
How to request deletion
- Email [email protected] from the email address on your account with the subject “Delete my Vanfleek account”. You can also send the request from the contact form or from Help → Contact inside the app.
- We reply within 2 business days to confirm it is you, and tell you about any open order, return or wallet balance that should be settled first.
- Once confirmed, we delete the account and email you when it is done.
What is deleted
- Your profile: name, email address, phone number and password or passkeys.
- Delivery addresses, wishlist, saved payment references, notification settings and app device tokens.
- Gift cards you have not yet sent, unused store credit and promotional balances (spend or use them first; they are not refunded in cash).
- Reviews and comments you left are kept but shown without your name, or deleted on request.
What we have to keep
Records of orders, payments, invoices and refunds are kept for up to 7 years to meet tax, accounting and consumer-protection law, and to handle disputes. They are no longer linked to a usable account. We also keep the minimum needed to honour an unsubscribe request.
How long it takes
Deletion is completed within 30 days of confirmation. Backups are overwritten within a further 30 days. If you have an open order, we wait until it is delivered or cancelled and any return window has passed.
Deleting only some data
You can remove addresses, wishlist items and marketing choices yourself under Your Account, and uninstalling the app removes its data from your phone. To delete other data without closing the account, email us with what you would like removed.
Questions
Email [email protected]. See also our Privacy Policy.