How to Track Your Vanfleek Order (and What Each Status Means)

Once you have paid, the natural question is "where is it?". You never have to wonder. Here is how to check, and what every status on the page actually means.

Two ways to track

Track an order: open vanfleek.com/track, type your order number (it starts with VF and is in every email we sent you) and the email you used at checkout. Works for guests too.

Your Orders: sign in and open Your Account → Orders to see every order in one place, with its receipt, tracking and a button to start a return.

What the statuses mean

• Awaiting payment. The order exists but money has not arrived yet. Common for bank transfers before we match them. The items are reserved until the deadline shown.
• Paid. Payment confirmed. The warehouse now has it.
• Confirmed. A person has checked the order and stock. For pickup orders this is the stage where we start preparing it.
• Packing. Being boxed. This is the last moment to change an address.
• Ready for pickup. Pickup orders only: it is waiting for you at Shop 51, Auchi.
• Shipped. Handed to the courier. A tracking number appears on the order page when the courier provides one.
• Out for delivery. On a bike or van today. Keep your phone close; the rider calls.
• Delivered. Signed for. Your seven-day return window starts here.
• Completed. Everything finished, including the return window.
• Cancelled or expired. Cancelled by you or by us, or a transfer order that was not paid in time. Any money paid is refunded.

When should you contact us?

If a status has not changed for more than two working days, or the delivery estimate has passed, email [email protected] with the order number, or use the chat on the site. We chase it the same day and reply with what we found.

Questions people ask us

I cannot find my order number.

It is in the subject line of the order confirmation email. If you signed in when ordering, it is also under Your Orders.

Tracking says delivered but I have nothing.

Check with anyone at the address first, then contact us the same day with the order number. We confirm with the courier who signed and where.

Why does my order say expired?

It was a bank-transfer order and no payment was matched before the deadline. If you did pay, send the proof and we restore it or refund you.

Can I get a receipt?

Yes. Every order has a printable receipt on its page under Your Orders, and the confirmation email doubles as one.