Not everything in the shop comes in a box. Guides, templates and licence keys arrive as downloads, and some things, like a device repair, are booked for a time rather than delivered. Here is how both work.
Digital products
Pay as usual by card, transfer or balance. As soon as the payment shows as paid, the file or key appears under Your Account → Downloads, and the confirmation email has a link. Card and balance payments make this instant; a bank transfer unlocks it when we confirm the transfer.
Each download has a limit on how many times and for how long it can be downloaded, shown on the Downloads page, so save the file somewhere safe. A licence key is shown on the same page and in the email.
Refunds on digital items
If you have not downloaded or opened the product you can cancel and ask for a refund. Once it has been downloaded or opened we cannot take it back, so a change-of-mind refund is not possible. A file that is corrupt or not as described is replaced or refunded; tell us within seven days.
Booking a service
Service pages (for example screen replacement) show the price and a calendar. Pick a date and time, pay or choose to pay at the shop where offered, and you get a booking confirmation. Bring the device to Shop 51, Auchi at the booked time. Need to move it? Open the booking from Your Orders or contact us, and we reschedule.
Questions people ask us
My download link does not work.
Sign in and open Downloads; the link in the email expires but the page always works. If the file is missing there, email [email protected] with the order number.
I bought a key and it says invalid.
Check for spaces copied with the key. If it still fails, send us the order number; we verify it with the supplier and replace it.
Can I download on my phone?
Yes. Files open in your phone’s files app or reader.
Do services have a warranty?
The service page states the guarantee on the work, usually a set number of days on the repair itself.
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