Ordering from a shop you have not used before takes a little trust, so here is the whole journey laid out before you start. Nothing in it is complicated. Most first orders take under five minutes.
Step 1: Find what you want
Type what you are looking for into the search box at the top of vanfleek.com. It copes with everyday phrasing such as "power bank 20000" or "infinix under 150k". You can also browse by category: phones, accessories, home and kitchen, beauty, gifts and more. If you are unsure about something, the chat bubble at the bottom right reaches a real person during working hours.
Step 2: Add to cart and go to checkout
Tap Add to cart, then Checkout. You can buy as a guest with an email and phone number, or sign in so your address and order history are saved. Signing in is gentle: a one-time code to your email, your Google account, or a passkey (fingerprint or face). You do not have to invent a password.
Step 3: Choose delivery or pickup
Type your address and checkout shows the delivery choices and the exact fee before you pay. If you are near Auchi in Edo State, pick Pickup and collect from Vanfleek Shop 51 about two hours after your order is confirmed, with no delivery fee. Digital items such as guides are never shipped; they appear under Your Account → Downloads once paid.
Step 4: Pay the way that suits you
Card (through Paystack), bank transfer, pay on delivery where it is offered for your area, or your store balance. Card confirms instantly. Bank transfers are confirmed by our team once the money shows, usually within a few hours in the daytime. We wrote a separate guide to every payment method.
Step 5: Follow your order
You get an email at each stage: received, paid, packing, shipped, out for delivery, delivered. You can also type your order number into Track an order at any time. Guests use the email given at checkout.
Step 6: If something is not right
You have seven days from delivery to report a damaged, faulty or wrong item, and we pay for the return. Unwanted items can also go back within seven days if unused and sealed. Start from Your Orders, or email [email protected] with the order number. The returns page has the full policy.
Questions people ask us
Do I need an account to buy?
No. Guest checkout works with just an email and phone number. An account simply saves your details and shows all your orders in one place.
Is it safe to pay by card?
Card payments are handled by Paystack. Your card details never reach Vanfleek; we only learn that the payment succeeded.
How do I know the product is original?
Product pages say what is in the box and whether an item carries a manufacturer warranty. Phones can be checked at pickup before you leave the shop, and anything faulty on arrival is replaced or refunded within the seven-day window.
Can I change my order after paying?
Contact us quickly through chat or email with the order number. Before packing starts we can usually adjust it; afterwards, a return is the clean way.
What if nobody is home when the rider comes?
Riders call ahead. If you miss them, they try again or we arrange another slot; tell us the best time in the order note.
That is the whole thing. Browse, choose, pay, and we take it from there.
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